Complaints
Coastal Realty & Strata Complaints is a platform for individuals to submit complaints about staff members in real estate and strata properties. The platform aims to provide a transparent and efficient process for resolving complaints. Complaints can be submitted via phone, letter, or email. The Complaints Manager is available to answer calls, letters, and emails. They encourage providing detailed information about the incident or issue. Complaints are investigated within 10 business days, with complex or multiple-party complaints taking up to 30 days. Complainants are kept informed throughout the process.
Phone: 1300 314 954
PO Box 530Coolangatta QLD 4225
What should be provided when a complaint is made?
The following materials should be provided with a complaint to enable the matter to be considered by the Coastal Realty & Strata complaints officer: Where the lodging party is an Owners Corporation, or its Executive Committee:
- a. Name of the Staff member that the complaint is against.
- b. Copy of the agenda and minutes of the meeting at which the Executive Committee or Owners Corporation resolved to submit the complaint.
- c. Details of the clause/s or matter of the breached together with a brief description of the alleged breach or breaches
- d. Copy of any correspondence or other material reasonably required to allow the matters alleged in the complaint to be considered.
Online Portal Access
Click here for access to the StrataMax portal to pay levies or access to your building information on the Hub.
