Last updated June 2026.
Coastal Realty & Strata (ABN 23 665 192 530) is committed to protecting your privacy, and this policy explains how we manage the personal information we hold about you.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern how we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at oaic.gov.au.
What personal information do we collect and why?
Personal information is information or an opinion that identifies an individual. The information we collect depends on your dealings with us, and may include:
- Your name, postal address, email address and phone number
- Details of your lot, scheme or building, and your role (owner, committee member, tenant or agent)
- Records relevant to managing a strata or body corporate scheme, such as correspondence, levies and requests
- Information you provide through our website forms
We collect this information so we can provide strata and body corporate management services, respond to your enquiries, prepare proposals and reports, and meet our legal obligations. We may also use it to keep you informed about our services where you would reasonably expect us to.
Sensitive information
Sensitive information is used by us only for the purpose for which it was provided, for a directly related purpose, or with your consent, or where required or authorised by law.
Cookies and website analytics
Our website uses cookies and analytics tools, including Google Analytics, to understand how visitors use the site so we can improve it. These tools may collect information such as your IP address, browser type, pages visited and time spent on the site. This information is generally aggregated and does not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
Third parties
Where reasonable and practicable, we collect your personal information directly from you. In some cases we may receive information from third parties, such as your owners corporation, body corporate committee, or other service providers. Where this happens, we take reasonable steps to ensure you are aware the information has been provided to us.
Disclosure of personal information
We may disclose your personal information to third parties where you have consented, where required or authorised by law, or where disclosure is necessary to provide our services, for example to insurers, contractors, legal advisers or our strata management software providers. We do not sell your personal information. We do not disclose your information to overseas recipients without your consent, except where required to provide our services or by law.
Security of personal information
Your personal information is stored in a way that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure. We use a combination of physical, electronic and procedural safeguards, including secure strata management software.
How long do we keep your information?
We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law. When it is no longer needed, we take reasonable steps to destroy or permanently de-identify it. Some records relating to strata and body corporate schemes must be retained for set periods under the relevant legislation.
Access to and correction of your information
You may request access to the personal information we hold about you, and ask us to correct it, subject to certain exceptions allowed by law. To make a request, contact us in writing at [email protected]. We may need to verify your identity before we act on your request.
Maintaining the quality of your information
We take reasonable steps to make sure the personal information we hold is accurate, complete and up to date. If your details change, or you believe our records are inaccurate, please let us know so we can update them.
Policy updates
This policy may change from time to time, and the current version will always be published on this page.
Complaints and enquiries
If you have any questions about this policy, or you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. We take privacy complaints seriously and will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.